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Online bill pay
The City of New Germany offers an online payment portal so you can pay your utility bill with a credit or debit card, or directly from your checking or savings account.
There is a service fee to use the online platform: 3.50% for credit cards and $1.99 for ACH (bank account). This is much less than the late fee of 10% of your utility bill.
Water & sewer billing
The city bills for water and sewer usage monthly. Rates are based on a service charge plus a charge per 1,000 gallons used. There is a $10 penalty for residents who fail to provide their meter reading by the due date.
Failure to pay a utility bill results in water being turned off. A $25 service fee applies for each disconnect and each reconnect; water is turned back on upon payment of the bill plus the fee.
Moving? Contact the City Clerk at 952-353-2488 with a final meter reading, forwarding address, moving date and the new owner’s name.
Garbage service is billed monthly on the same statement. See garbage & recycling.
Water or sewer emergencies
Water or sewer emergencies may include:
- A red light on the lift station located on Hilda Avenue S
- Sewer back-up in a house or street
- Very low, very high, or no water pressure
- Water coming up in the street or yards
- Open manholes
- Overflow of the water tower
During business hours (Monday–Thursday, 8:30 a.m. – 4:30 p.m.) call City Hall at 952-353-2488. Outside those hours call People Service:
- Jeremy Anderson: 320-223-2034
- Dave Medina: 612-644-0139
- Shawn Wilson: 320-314-2511
- Lee Ortloff: 612-636-2434
Selling your home? Point-of-sale sewer inspection
When selling your home, make sure your sewer line has been camera inspected for inflow and infiltration (I&I). Forms are below.
Hydrants
Spring & fall flushing
City water mains are flushed in the spring and fall to remove mineral deposits that have accumulated in the pipes. During flushing some households may experience rusty or discoloured water. If you do, run the cold tap until the water clears.
Winter hydrant access
During winter months, please keep the fire hydrant in your neighbourhood clear of snow. A good rule is a four-foot space around the hydrant so firefighters have easy access in the event of a fire.
Drinking water quality reports
Each year the city publishes a Consumer Confidence Report (CCR) on the quality of New Germany’s drinking water.
Wellhead protection
The City of New Germany has developed a Wellhead Protection Plan to protect our drinking water from pollution by managing possible sources of contamination in the area that supplies water to New Germany’s wells. The City Council adopted the plan in August 2018 and updated it in 2024. For more on wellhead protection, visit the Minnesota Department of Health.
Service line materials & sump pumps
Under federal lead and copper rules, the city maintains an inventory of water service line materials. You can look up your address in the University of Minnesota’s lead service line tracking tool.
Sump pumps must not be connected to the sanitary sewer. See the inspection handout below.
Water conservation & lawn sprinkling
Ordinance No. 109 sets water-use restrictions, including lawn sprinkling limits, during a critical water supply emergency.
Electric, gas, phone & internet
These services are provided by private companies, not the city.
Electricity
Xcel Energy
Customer service 800-895-4999 · Emergency / lights out 800-641-4400
Natural gas
CenterPoint Energy
Customer service 800-245-2377 · Gas leak emergency 800-722-9326
High-speed internet
Broadband
1-877-447-1621